Registration

Q1. How do I register?

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Q2. Are there any charges for registration?

No. Registration on bigbasket.com is absolutely free.

Q3. Do I have to necessarily register to shop on Rosscare?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Q4. Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Rosscare account

Q5. Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Rosscare account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Q6. Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one Rosscare account only.

Q7. Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Q8. Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

Accounts

Q1. What is My Account?

My Account is the section you reach after you log in at rosscare.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

Q2. How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Q3. What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your Rosscare account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

Q4. What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on Rosscare.shop. This enables you to shop quickly and easily in future.

Payment

Q1. What are the modes of payment?

You can pay for your order on rosscare.in using the following modes of payment:

  1. Credit and debit cards (VISA / Mastercard / Rupay)
  2. Paytm Wallet

Q2. Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.

Is it safe to use my credit/ debit card on Rosscare?

Yes it is absolutely safe to use your card on bigbasket.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Q3. If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Rosscare account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Q4. Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

Delivery

Q1. When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your Rosscare account.

Q2. How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

Q3. How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Q4. How much are the delivery charges?

Orders amounting above or to Rs 500 won’t be charged for delivery.

**The delivery charges are subject to vary or change in future with respect to any online campaigns or offer.

Q5. Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

Q6. Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

Customer

Q1. How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 9 pm. They can be reached at 033 6666 6666 or via email at [email protected]

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

Q2. How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Rosscare Do write to us at rosscare.shop in case of positive or negative feedback.

Q3. How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Q4. Return & Refund

If due to some reason the customer is not satisfied with the quality of the product. We will issue a credit note/coupon for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Q5. Return Policy – Time Limit

Within 7 days from the delivery date.

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